Public Communications

turn compliance into connection

120Water provides everything needed to create, send, and track public communications across every channel. From proactive outreach to regulatory mailings and state submissions, we help you stay compliant, stay transparent, and stay connected.

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Communications dashboard showing 2,154 letters sent with a blue circular chart, 433 letters downloaded with a yellow-green circular chart, and inventory notifications progress bars with 14 of 150 letters completed and 81 of 150 letters ready to send.
Sample Manager Dashboard showing task completion percentages for To Do 74%, Scheduled 94%, Collected 100%, and Sent to Lab 22%. Lists missed dates and tasks due within one day with assigned names and status indicators. Includes a bar chart overview of past due, due within 1 day, and due within 7 days tasks.

Keep your community informed. Keep your compliance on track.

Public communication plays a bigger role in water operations every year. Requirements are growing, expectations are rising, and customers want clear answers about their water quality. Utilities need solutions that cut through the noise and keep your community confident in the work you’re doing, all while maintaining compliance with your state.

Regulatory Requirements

Some communications aren't optional.

120Water supports all required touch points that the LCRI and other regulations demand.

  • LCRI annual notifications

  • Consumer confidence reports

  • Public inventory publication

  • Sampling, verification, and replacement communications

User interface of a Letter Log showing four delivered letters with location IDs, addresses in Anchorage, Seattle, Nashville, and Phoenix, and mailing type as first class.
Consumer Confidence Report cover with water droplet graphic and insert detailing intensive flushing method and safety tips for lead pipe replacement flushing.

Non-Regulatory Engagement

Build trust and demonstrate transparency.

Use our communications module to build a bridge with your community.

  • Education and awareness campaigns

  • Operational and construction updates

  • School and childcare outreach

  • Customer service and billing adjacent messages

Engagement that meets customers where they are

Our communications module supports a full range of channels, so you can reach residents quickly and in the way that works best for them.

Public Transparency Dashboard showing a map with clustered markers indicating water testing locations across a region including Monongahela and George Washington National Forests.

Web hosting

Leverage our Public Transparency Dashboard to host your inventory, CCR, and sampling results online.

Two water quality program cards with a white background on green; one card has a checklist with fill, secure, and mail steps; the other card is a door hanger with a survey request.

Printed materials

Customize pre-built letters, postcards, and self-mailers to connect with the public and meet EPA and state requirements.

Mobile survey screen titled 'SURVEY' showing question 2 asking about program goals and objectives with two multiple-choice options to develop program infrastructure or facilitate touch points.

Mobile surveys

Mobile friendly online surveys for service line verification, program feedback, or customer satisfaction assesments.

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City skyline across a water body with a white rectangle in the center displaying a blue star with water waves and the text 'American Water' underneath.

Communications in action

Keeping customers informed: New Jersey American Water streamlines required notices

To meet New Jersey’s notification rules, American Water partnered with 120Water to automate the preparation, mailing, and tracking of service line material notices across more than 30 public water systems.

With the 120Water platform, American Water gained clear visibility into what was sent, when it was delivered, and what required follow up. The result is faster compliance, smoother operations, and confident communication with millions of residents and property owners.

2.9
Million people served
500,000+
Automated notices sent
ZERO
missed deadlines

Frequently Asked Questions

What types of public communications does 120Water support for water utilities?

120Water supports every major communication requirement for public water systems, including LCRR and LCRI notifications, Consumer Confidence Reports (CCRs), verification outreach, service line inventory communications, public transparency dashboards, and community education materials. Utilities can combine printed mailers, emails, social media templates, event materials, and digital surveys into one connected strategy.

How does 120Water help water systems meet LCRI communication requirements?

Our platform automates the full communication workflow: filtering affected customers, applying state-approved letter templates, mailing lead, unknown, and GRR notifications, and tracking delivery with a complete audit trail. We also support 30-day and 24-hour notifications, public inventory hosting, and ongoing resident education to keep utilities compliant year-round.

Can 120Water help my utility communicate with customers outside of regulatory requirements?

Yes. Many utilities use 120Water for non-regulatory outreach such as flushing guidance, water quality education, event promotion, construction updates, community meetings, boil advisories, and school outreach. Our digital and printed materials help you stay connected with customers even when compliance isn’t the driver.

Do you offer print and mailing services for required water quality notifications?

We do. 120Water handles printing, postage, mail preparation, and delivery tracking for required notices and education materials. Utilities can send postcards, door hangers, single-page letters, or multi-page notifications, and track everything in real time. This helps ensure every resident receives accurate information on schedule.

How does the Public Transparency Dashboard help my community?

Our Public Transparency Dashboard gives residents an easy, self-service way to look up their address and see water quality information, service line material types, and sampling history. This improves transparency, reduces call volume, and helps utilities meet LCRI requirements for public access to inventory data.

What makes 120Water different from other communication tools for water utilities?

120Water is purpose-built for public water systems. Our tools combine compliance workflows, communication materials, mailing services, digital engagement, data integration, and program tracking in one platform. Everything is designed for operators, fits evolving EPA rules, and supports both regulatory and non-regulatory community engagement.