Utilities

Protect water quality. Simplify compliance.

Manage asset and water quality compliance in one connected platform, so your team can stay organized, confident, and focused on delivering safe water to your community.

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Most violations aren’t about water quality. They’re about tracking and reporting.

Because without the right tools, it's impossible to keep up.

120Water gives utilities clear visibility across assets, sampling, communications, and reporting, so nothing gets missed as requirements expand and programs grow.

Inventory dashboard showing 23 days until submission due on September 27, materials bar with Non-Lead, Lead, GRR, and Unknown categories, and a table listing three entries with ID, address, LCRR tier 5, status in service, and unknown material.

Compliance, connected

Utilities need the compliance easy button. We bring it all in one place.

By connecting assets, sampling, communications, and reporting in one place, 120Water cuts down manual work and helps teams spend time on the water, not the paperwork.

We believe in making water compliance easier.

One centralized platform simplifies compliance oversight across programs and regions.

Dashboard showing total utility metrics: 69 utilities with a 2% increase during this period, 35 utilities with active programs, also up 2%. Utilities by state listed with Indiana leading at 38, followed by Kansas 4, Kentucky 2, Massachusetts 2, Tennessee 2, Ohio 1, and Pennsylvania 1.

Verification tools and predictive modeling help you prioritize fieldwork and reduce unknowns.

Infographic titled 'Probable Lead Service Lines' with three categories showing counts: 14 with over 75%, 40 with 75-25%, and 73 with under 25%, above a partial map with colored location markers.

Automate sampling and reduce admin work. End-to-end support streamlines logistics and keep things on track.

Three white buttons on blue background labeled PFAS Guide, Annual Notifications Guide, and Revised LCR Checklist, each with an icon and a right arrow.

Be ready for what’s next with a prepared partner. From understanding new regulations to gathering the right data, we've got you.  

Icon of two people above text reading 'Understanding the latest regulations' with a subtitle about team recommendations and breakdown.

Sample Manager

Stay on schedule. Stay compliant. Simplify water quality compliance with one powerful, easy-to-use tool.

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  • Never miss a requirement

  • Stay ready for audits

  • See the big picture at a glance

Sample Manager Dashboard showing progress bars and task status with sections for To Do 74%, Scheduled 94%, and Collected 100%, along with lists of missed dates and tasks to do within one day.
Dashboard showing service lines with submission deadline of 23 days, material classification bar with Non-Lead, Lead, GRR, and Unknown categories, and a table listing service lines with details on ID, address, LCRR tier, status, material, and install dates.

LCRI Compliance

120Water helps you stay ahead of the EPA’s Lead and Copper Rule Improvements (LCRI) with automated workflows, compliant communications, and real-time public transparency dashboards.

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  • Share progress confidently

  • Communicate clearly with pre-built letters, postcards, and self-mailers

  • Understand what compliance requirements are next

Purpose-built tools for utilities

Predictive Modeling

Pinpoint lead and reduce your unknowns with our AI-driven approach.
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Water Quality Management

Compliance without chaos. Scheduling, tracking, and reporting – all in one place.
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Sampling Programs

Simplify even the most complex sampling programs with end-to-end automation.

Public Communications

Build trust with automated mailings, web hosting, and public transparency dashboards.
Portraits of a confident construction worker in safety gear, a female scientist handling lab equipment, and a smiling man holding a laptop in a bright office.

From field to office, keep everyone in the loop.

With 120Water on your side, your operators, labs, managers, and regulators all work from one interconnected system. Leave data silos and missed deadlines in the past and gain new clarity from field to office.  

Kris Dye

Chief Business Officer, Delaware County, OH

Smiling woman with long brown hair and a light background.
"They transformed what would have been a lengthy manual process by Del-Co staff into a swift and painless one."

Del-Co had a mountainous amount of unstructured data identifying service line material. 120Water took that information and extracted the required data into a structured format we could use to comply with the EPA mandate.

800+
Hours saved
75%
Identified unknown service lines
52,629
Records processed in 1 month

Insights, resources, and tips for water operators

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webinar

Preparing for LCRI Service Line Replacement Requirements

120Water is sharing what you need to know about LCRI service line replacement requirements.

May 19, 2025

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podcast

The Make Water Work Podcast - Episode 16 Featuring George Hawkins

The Make Water Work Podcast is a platform for real conversations, fresh ideas, and the people driving change in the water industry. Each episode spotlights the voices driving progress in the water industry—from water utility leaders and innovative entrepreneurs to those inspiring the next generation of utility workers. Don’t miss a new episode on Thursdays each week!

January 8, 2026

Episode 16: George Hawkins - The Moonshot Mindset

In this episode of the Make Water Work Podcast, Megan Glover and Isaac Pellerin sit down with the former GM of DC Water and current founder of Moonshot Missions, George Hawkins, for a fast-moving conversation about what it really takes to modernize utilities, especially the ones with the fewest resources.

George shares how a childhood moment in Cleveland, including seeing a polluted river that later caught fire, shaped his life in water and why he believes the “health of a place” is written in its water. From there, he dives into the hard, practical truth: we cannot fund our way out of the water crisis without changing how utilities operate.

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customer stories

Why Thornton, CO Partnered with 120Water to Tackle Sampling and Customer Engagement

When a change in treatment coagulants left the City of Thornton, CO, on an increased monitoring schedule, the water quality team knew they would need outside support to tackle sampling for the 150,000+ residents in their community.

May 9, 2022

The Challenge

As the 6th largest water provider in the state, the increased sampling requirements would create additional burdens and strain resources of the Thornton, CO team. Nearby, the city of Loveland, CO, had worked with 120Water for their sampling and recommended Thornton partner with them as well. In need of scalable support quickly, Thornton contracted 120Water for sample kit distribution and logistics, resident communication regarding kits and lab support for samples.

It's Not Goodbye, It's Just See You Later

After six months of sampling work with 120Water, the purchasing department at Thornton felt it was necessary to reopen the bid and allow other vendors to submit proposals. Ultimately, the City went with another vendor who was more cost effective. After one full contract year with another vendor, the City of Thornton noticed a significant decrease in performance. While the vendor tried their best, they were unable to match 120Water’s quality of service: sample return rates dropped, customer contacts were inconsistent, and results were not reported as promptly.

"Unfortunately, the other vendor struggled to match the high level of service provided earlier by 120Water. They did not appear vested in our success and did not seem as prepared to do the many tasks as 120Water, who excels in their field." - Hsueh Shih

The 120Water Difference

After a year of frustration with another vendor, water quality officials felt that it was time to switch back to 120Water to not only improve their internal experience and productivity but that of their residents as well. Since restarting the partnership with 120Water for their sampling, Thornton has seen:• Improved return rates on sample kits• Friendly, dedicated customer service for their team and their residents• A simple-to-use dashboard to see the status of kits from home delivery to lab on demand• Consistent, weekly updates on program status from the 120Water team• Resident communication and education via mail and phone (available in Spanish or English)By taking the time to explore other options, the City of Thornton ultimately returned to partnering with 120Water because they recognized the value and increased productivity when working with a company aligned with their goals and dedicated to their success.

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Make water work for your utility

See how 120Water’s platform supports your water management goals.

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Frequently Asked Questions

What are the benefits of choosing a water quality management platform?

New regulations are asking water utility teams to inventory, test, communicate, and report – and it’s often a big ask to coordinate everyday management. Our water monitoring software streamlines compliance, boosts transparency, and reduces risk, so you can focus on protecting public health.

What if our utility’s service line data isn’t perfect?

You’re in good company. Few systems start with clean data. 120Water helps you centralize records, identify unknowns, and work toward accurate inventories with confidence – step by step.

Does 120Water manage LCR sampling and customer sampling requests?

Yes! Whether you’re shipping compliance kits or responding to resident requests, 120Water’s utility software automates fulfillment, reminders, lab coordination, and reporting. No more tracking kits and results across inboxes and spreadsheets.

Do connectors and goosenecks need to be included in my 2027 LCRI inventory submission? 

Yes. Under LCRI, goosenecks and connectors must be identified and reported because they may contain lead components that affect service line classification. 

Do you offer managed services? 

Yes. Our team scales to meet your capacity and your goals. Whether you need software only or full program support, our team can help with kit logistics, customer outreach, reporting, and more.

Does 120Water work for small utilities with limited staff or tight resources? 

Yes! Many of our customers are small systems with limited staff and tight budgets. With automation, templated workflows, and hands-on support, 120Water helps you manage – and lighten – the workload. 

What records can I use to identify EPA lead service line inventory and material? 

Common resources for identifying lead service line inventory include tap cards, installation records, plumbing codes, meter records, and field verification. 120Water helps to centralize and validate these sources for LCRI compliance.