Before They Ask: Building Community Trust Ahead of LCRI

The Lead and Copper Rule Improvements ask a lot of public water systems: letters, notices, public transparency, and a paper trail to prove it all happened. Meeting those requirements is essential, but the utilities that come out ahead treat them as a starting point, not a finish line.

Join Isaac Pellerin, SVP of Corporate Strategy at 120Water, and Chelsea Boozer, Executive Director at Rogue Water, for a practical conversation on turning compliance obligations into real community trust. You'll learn how to:

• Meet the letter, notice, and transparency requirements LCRI places on your system
• Anticipate what your community actually cares about, before the questions start coming
• Put proactive programs in place, from consumer request sampling to community engagement strategies that work

You'll also hear how the City of Elgin, a 120Water customer, is setting the bar for community engagement and what other systems can borrow from their approach.

Whether you're managing a small system or a statewide program, you'll leave with a clearer picture of how to move from reactive to proactive, and why community trust is a goal worth building toward.