What City Managers Should Know Before the November 2027 LCRI Deadline
Lead & Copper Rule
Water Leadership
Communications
Data Management & Reporting

The Lead and Copper Rule Improvements (LCRI) require every community water system to submit a baseline service line inventory by November 1, 2027. Systems with lead, GRR, or unknown lines also need a replacement plan. Your utility leads the technical work. As the city manager, you keep the council informed, bring departments together, and help residents understand what's happening. In smaller towns, you may take on a share of the office work, too.
What is the LCRI?
The EPA published the LCRI in October 2024. It builds on the Lead and Copper Rule Revisions (LCRR), which required an initial service line inventory by October 16, 2024. Under the LCRI, that inventory becomes the starting point for replacing lead pipes.
This project is bigger than most cities expect. It covers every service line in town, on both the city's side and the resident's side. It pulls in several departments and plenty of front yards. Cities that do well line up three things early: the right team, enough time, and the right technology.
What's due on November 1, 2027?
November 1, 2027 is the LCRI's main compliance date. Four requirements start that day.
- Baseline inventory: A record of every service line and connector, public and private side, sent to your state.
- Replacement plan: Required if any lines are lead, galvanized requiring replacement (GRR), or unknown.
- Replacement program: Most systems must replace all lead and GRR lines under their control within 10 years.
- Schools and child care list: Community water systems submit a list of the schools and child care facilities they serve.
After that, the inventory gets updated every year, and residents served by lead, GRR, or unknown lines get notified. Dates can shift with federal or state updates, so check with your utility and state agency for the latest.
What does a city manager do during the LCRI?
Pulling the right team together usually falls to the city manager. What that looks like depends on the size of your system. For a broader look, the National League of Cities has an overview of the LCRI for local governments.
Mid-to-large systems: you coordinate
Your utility handles the fieldwork and data. Before each phase, they'll meet with you so you know what's coming and can share it with the council.
Residents may call city hall when a crew shows up to check a meter in their yard. You'll know why the crew is there and what to tell them.
You're also the bridge between departments that don't always work together. Finance needs to plan for costs and funding. IT needs to weigh in on data systems. Planning will help shape replacement programs. Bring them in early so no one is surprised.
Small and very small systems: you're part of the crew
You won't be out in the field, but expect a share of the office work. That can mean posting updates, entering records, and handling the paperwork that keeps the project moving. Many small-town city managers do this alongside another full-time job, so every hour saved matters. The EPA also offers free Water Technical Assistance to help communities plan projects and apply for funding.
Why should city managers push for digital tools?
Records for every service line, years of annual updates, and notices to residents add up fast. Spreadsheets and paper files make every step slower and harder to check.
A purpose-built platform keeps it all in one place:
- Less manual work. Records, field data, and resident responses flow into one system.
- Stronger security. 120Water has submitted for GovRAMP authorization, and its auditor has recommended approval.
- Ready for reporting. State submissions and annual updates come from the same data your staff already maintains.
Trying something new can feel risky in local government. As city manager, the decision is yours. When you choose a better tool, your staff get hours back.
How can city managers build community trust?
Your residents are your neighbors, and you may be one of them. They want to know what's under their yard and what the city is doing about it. Trust comes from steady, open updates and clear steps they can take. It matters most when replacing the resident's side of a line needs their permission. The EPA's tips on service line replacement access walk through how that works.
120Water helps cities handle the resident side of the project:
- Required notices to residents served by lead, GRR, or unknown lines
- Online surveys where residents report their service line material
- One secure platform for inventory and replacement data
- A public transparency dashboard where residents look up their own address and see your progress
When council or a reporter asks, you can point to a city that started early and kept residents informed. For more ideas, watch the 120Water webinar Before They Ask: Building Community Trust Ahead of LCRI.
Where should a city manager start?
You don't need every answer to begin. Start somewhere, then adjust as you learn. These four steps are a good first move:
- Ask your utility director where your service line inventory stands today.
- Put the LCRI on a council agenda well before November 1, 2027.
- Name a contact in Finance, IT, and Planning.
- Give front-desk staff a short script for resident questions.
Get your city ready
Want more detail first? Watch the 120Water webinar replay, LCRI in Practice: The Deadlines, the Cadence, and What Applies to You. Then talk with 120Water about your city's LCRI plan: https://www.120water.com/contact
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