Work with Schools to Communicate Effectively with Parents
Communications
School & Facility Sampling

As a utility, one of your key audience segments is school stakeholders – whether that be schools themselves or parents of students. Clean water in schools is a hot topic, and being proactive with your communication approach will build trust with school staff and parents.
Take your cues from your local school district
Not all school districts utilize the same communication strategy – make sure to reach out to your local ISD to understand their specific process for disseminating information. Understand the key groups you’ll need to communicate with – school staff, board members, parent organizations, students, etc. Develop an understanding of the various channels already being used for communication, whether that’s website, email newsletters, parent portals, or social media, and discern what type of content is appropriate for each of those channels. Just as with your own communication strategy, the school likely tailors content by audience and by channel, so partnering with their communication staff to understand where your communication best fits is key.
Know your audience
Ensure that you’re conveying consistent messaging across each group, while also tailoring to the specific needs and questions of each. Be strategic about reaching each particular audience and delivering relevant content to each. Parents are busy, and likely don’t have time to read a lengthy report – don’t overload them with information in a note at pick-up, for example. Instead, ensure that there’s a high-value summary that can be understood at a quick glance, with deeper dives available when and if the parent wants to learn more.
Be Proactive and Transparent
Parents are some of your most valuable customers in your mission to provide safe drinking water. They care deeply about their child’s learning environment, and you have the opportunity to build trust by being consistently proactive and transparent in all your communication with them. Take advantage of what you’ve learned from the school district about how to communicate effectively with parents, and use that knowledge to deliver important content that establishes your utility as a partner in creating a safe learning environment for their child. To read more tips for customer touch points and to check out the rest of the blog posts in the series, check out our full infographic here.
Insights, resources, and tips for water operators
UCMR 6 is the EPA's sixth Unregulated Contaminant Monitoring Rule. Proposed July 1, 2026, it would require public water systems to sample for 30 unregulated contaminants, including seven ultrashort fluorinated compounds, during a 12-month window between 2028 and 2030.
What is UCMR 6?
UCMR 6 is the sixth cycle of the EPA's Unregulated Contaminant Monitoring Rule. The Safe Drinking Water Act requires the EPA to issue a new list of unregulated contaminants for public water systems to monitor once every five years.
UCMR collects data. It does not set limits. The contaminants on the list have no federal health-based drinking water standard yet. The EPA uses the results to decide whether a contaminant appears often enough, and at high enough levels, to justify future regulation.
Many UCMR contaminants come from the EPA's Contaminant Candidate List (CCL). When the EPA flags a contaminant on the CCL but lacks enough national occurrence data to make a regulatory call, UCMR is how it gets that data.
When does UCMR 6 take effect?
UCMR 6 is still a proposal. Here is the expected timeline based on the EPA's proposed implementation schedule.
| When | What Happens |
|---|---|
| July 1, 2026 | The EPA publishes the UCMR 6 proposal. Public comment closed August 31, 2026. |
| Late 2026 to 2027 | The EPA finalizes the rule. The EPA's own target is late 2026. |
| 2027 | Pre-monitoring: lab approvals, system registration in SDWARS (due December 31, 2027) and scheduling, state monitoring plans, and EPA training webinars. |
| 2028 to 2030 | Sampling. Each participating system monitors during one 12-month period. |
| 2031 | Final sampling and data reporting wrap up. |
Which water systems have to sample for UCMR 6?
UCMR 6 applies to community water systems (CWSs) and non-transient non-community water systems (NTNCWSs). Participation depends on the population served.
| System Size (People Served) | Who Samples | Estimated Systems | Who Pays for Lab Analysis |
|---|---|---|---|
| Fewer than 3,300 | 800 randomly selected systems | 800 | The EPA |
| 3,300 to 10,000 | All systems* | 5,155 | The EPA |
| More than 10,000 | All systems | 4,599 | The water system |
Monitoring by systems serving 3,300 to 10,000 people depends on the EPA receiving annual appropriations and having enough lab capacity. If funding falls short in a given year, fewer small systems will sample.
The EPA will confirm which small systems sample about six months ahead, by July 1 of the year before sampling.
What contaminants are on the UCMR 6 list?
The EPA proposed 30 contaminants across five categories. Your lab will run four EPA analytical methods to cover them.
| Category | Count | Examples |
|---|---|---|
| Ultrashort organofluorine compounds (four are PFAS) | 7 | Trifluoroacetic acid (TFA), PFPrA, PFEtS |
| Pesticides | 8 | DEET, chlorothalonil, trifluralin |
| Pesticide metabolites | 3 | Chlorpyrifos oxon, phorate sulfone |
| Solvents and chemical intermediates | 10 | 1,2,3-trichloropropane, naphthalene, pyrene |
| Explosives and related compounds | 2 | 2,4-dinitrotoluene, 2,6-dinitrotoluene |
Four of the seven ultrashort organofluorine compounds are PFAS. The other three, including TFA, are breakdown products of fluorinated pesticides, pharmaceuticals, and battery electrolytes. All seven persist in the environment and move easily through water. They need their own test method (EPA Method 563).
The full proposed list, with minimum reporting levels, is on the EPA's UCMR 6 page.
How does UCMR 6 sampling work?
Under the proposal, samples are collected at each non-emergency entry point to the distribution system (EPTDS). How often you sample depends on your source water.
- Surface water systems (including ground water under the direct influence of surface water) sample 4 times during their monitoring year.
- Ground water systems sample 2 times during their monitoring year.
All samples must be analyzed by an EPA-approved UCMR laboratory. The EPA runs a separate lab approval program for each UCMR cycle, so check that your lab is approved for UCMR 6 before you schedule anything.
Large systems choose and pay for their own lab. Small systems don't pick one: the EPA ships them sampling kits with prepaid labels and handles analysis through its contracted labs.
Where do UCMR 6 results go?
UCMR results go into SDWARS, the EPA's system built for UCMR data submission and review. SDWARS is separate from SDWIS.
- Your EPA-approved lab posts results to SDWARS within 90 days of sample collection.
- Large systems have 30 days to review and approve their results. If you take no action, the data is treated as approved. The EPA reviews results for small systems.
- The EPA publishes the data publicly on a quarterly basis through the UCMR Data Finder and the National Contaminant Occurrence Database.
Community water systems must also report detected UCMR results in their Consumer Confidence Report (CCR). A detection means any result at or above the EPA's minimum reporting level (MRL). The MRL is the lowest level labs can reliably measure, set without reference to health effects.
What should your water system do now?
Sampling is more than a year away. A few steps now will save you scrambling later.
- Confirm whether you're in. Check your population served. If you serve 3,300 or more people, plan on sampling.
- Count your entry points. Your number of entry points and your source water type set your sample count. Contact and sampling location info is due in SDWARS by December 31, 2027.
- Large systems, talk to your lab. Ask whether they plan to seek UCMR 6 approval for all four methods. The EPA has named lab capacity as a limit on how many small systems can sample.
- Budget if you're large. Systems serving more than 10,000 people pay for their own analysis and shipping.
- Plan your CCR language. Detected results will show up in your CCR. Residents will ask questions, especially about PFAS.
- Watch for the final rule. Contaminants, MRLs, and timelines can change between the proposal and the final rule.
How does UCMR 6 fit into the rest of your sampling program?
UCMR 6 stacks on top of everything you already sample for: LCR and LCRI, PFAS, disinfection byproducts, bacteriological monitoring, and state-specific requirements.
That matters because roughly 75% of drinking water violations come from missed or late samples. More contaminants, more entry points, and another reporting system all add more chances for something to slip.
This is where a centralized schedule earns its keep. 120Water's Water Quality module (formerly Sample Manager) keeps sampling schedules, task ownership, results, and reporting in one place. When the EPA finalizes the UCMR 6 list, 120Water plans to load the contaminants and minimum reporting levels into Water Quality. Your team can then see UCMR 6 alongside every other requirement on the calendar.
Want to see how other systems are organizing their sampling calendars? Talk to our team.
Frequently Asked Questions About UCMR 6
What does UCMR stand for?
UCMR stands for Unregulated Contaminant Monitoring Rule. It is a rule from the EPA that requires public water systems to collect data on contaminants that do not yet have federal drinking water standards.
Is UCMR 6 final?
No. The EPA proposed UCMR 6 on July 1, 2026. The final rule is expected in late 2026 or 2027, and sampling is expected to run from 2028 through 2030.
Does my small water system have to sample for UCMR 6?
Systems serving 3,300 to 10,000 people are expected to sample, depending on funding from the EPA and lab capacity. Only about 800 systems serving fewer than 3,300 people will be randomly selected. The EPA pays lab and shipping costs for all systems serving 10,000 or fewer people.
Does UCMR 6 include PFAS?
Yes. UCMR 6 proposes monitoring for seven ultrashort organofluorine compounds. Four are PFAS, including perfluoropropanoic acid (PFPrA). The other three, including trifluoroacetic acid (TFA), are breakdown products of other fluorinated chemicals.
Do UCMR 6 results have to be shared with customers?
Yes. Community water systems must report UCMR results at or above the minimum reporting level in their annual Consumer Confidence Report.
Every address served by a lead, galvanized requiring replacement (GRR), or unknown service line needs a notice before December 31, 2026. For many systems, this is round three. That should make it easier. It also raises the stakes a little, because residents have seen one of these letters before, and some of them still have questions nobody answered.
In 120Water's webinar on building community trust ahead of the Lead and Copper Rule Improvements (LCRI), Isaac Pellerin, SVP of Corporate Strategy, argued that the utilities that come out ahead treat notification requirements as a starting point. The requirement itself is simple. Sending a letter that moves residents to a next step takes more planning.
The Requirement in Plain Terms
First, a common mix-up: your 2026 notices fall under the Lead and Copper Rule Revisions (LCRR), not the LCRI. Annual notification has been required under the LCRR since October 16, 2024, and the EPA kept that requirement in place when it finalized the LCRI. The LCRI brings its own notification rules, but those don't start until its compliance date.
Who gets a notice. Anyone served by a lead, GRR, or unknown service line. Yes, unknown counts. New customers at one of those addresses also get a notice when service starts.
What it has to say. Every notice states the service line's classification (for unknowns, that the material is unknown but may be lead), includes the required lead health effects language, and lists steps people can take to reduce their exposure. The last piece changes by classification:
- Lead lines need information on replacement opportunities and programs that help finance replacement.
- GRR lines need information on replacement opportunities and programs that help finance replacement.
- Unknown lines need information on how the material can be verified.
How to send it. By mail, or by another method your primacy agency approves.
What comes after. Notices go out every year, and the state certification covers the full calendar year. That's why 2026 letters need to reach residents by December 31. By July 1, 2027, you certify to your state that the notices went out and include a copy of what you sent. Skip that step and you're looking at a Tier 2 public notice, which is a much less fun letter to write.
Templates. The EPA provides three templates, one per classification, in English and Spanish. Some states require their own templates or specific language, so check with your primacy agency before you print anything.
Answer Their Questions Before They Ask
When a resident opens this letter, they want to know three things. Is my water safe to drink today? What is my utility doing about lead? Why did I get this? The required language covers the regulatory facts. It wasn't written for someone reading at the kitchen table after a long shift.
Nothing stops you from adding a plain-language cover note or a short FAQ alongside the required content. The systems that handle this well have their answers ready before the letter lands, so the first thing a resident reads is a clear next step.
Unknown lines deserve extra care. To most homeowners, "unknown" sounds a lot like "lead," even when it turns out not to be. Give those residents a way to help close the gap: share records they might have, check the pipe where it enters the home, or schedule a visit.
Remember who else will field these questions. Many water and wastewater personnel work in field operations. When someone sees a crew on their street a week after the letter arrives, that crew becomes your communications channel. A few talking points and a website to point people toward will cover most conversations.
Finally, point the letter somewhere useful. Systems serving more than 50,000 people must post their inventory online, and it's a smart move for everyone else. A searchable map gives residents a place to look up their own address instead of calling the front desk.
Get the Logistics Right
When it comes to communications, most of our webinar attendees were in decent shape. Roughly 40% had already started sending letters, and close to half had a plan ready but hadn't hit send yet. If you're in either group, these practices will keep the next few months calm.
Prep early. Address cleanup and list segmentation take longer than anyone budgets for. Lock in your content, mailing lists, internal sign-off, and staff FAQs before a single letter prints.
Batch by material type. Three classifications means three letters. Sending them in separate batches keeps the content accurate and makes follow-up calls easier for your customer care team, since they'll know which letter the caller is holding.
Send before the holidays. USPS slows down in December, and every batch of notices brings a wave of calls. Mailing in October or November spreads that volume out. Nobody wants to explain service line classifications on December 23.
Keep the paper trail. Record what went to which address and when. Come July 1, that record makes certification a quick job.
120Water's platform can handle most of this work. It filters affected customers by classification, applies EPA or state-approved templates, prints and mails through local mail houses, and tracks every notice so the audit trail builds itself.
Quick Answers to Common Questions
If a line is classified as unknown, does that resident still need a notice? Yes. Unknown lines require an annual notice, just like lead and GRR lines. Use the letter to start the work of identifying the material.
Can we write our own letter instead of using a template? You can adapt the language, as long as every required element is there. Check your state's rules first, since some primacy agencies require their own templates or wording.
When can we stop sending notices to an address? Once the entire service line, on both the utility and customer sides, is no longer lead, GRR, or unknown.
Are notices required as part of the LCRI? Yes, and the compliance date is December 1, 2027 (thirty days after the baseline inventory deadline of 11/1/27)
Watch the Full Session
Notices are only one piece of a community engagement strategy. The full webinar goes further: how utilities are partnering with local organizations to reach residents, how to stay transparent when the news isn't good, and why celebrating milestones matters more than most systems think.
If you missed it, watch the recording and grab our LCRR Annual Notification Checklist to keep your team on track through December.
Spreadsheets were built to hold numbers, not run a compliance program. They can't sync in real time, validate entries, or connect to other systems. For water utilities managing service line inventories and sampling schedules, that gap turns into missed deadlines, incomplete reports, and rising compliance risk as data volume grows.
Why Do Spreadsheets Break Down as a Water Utility Grows?
A spreadsheet works fine for one person and a small, static dataset. It stops working once a utility needs to track thousands of service line records, coordinate field verifications, and report to a state agency on a fixed timeline.
The problem is architecture. A spreadsheet is a file. Compliance work needs a system. Specifically, spreadsheets lack:
- Real-time sync. Field staff, lab technicians, and compliance managers can end up working from different versions of the same file.
- An audit trail. When a regulator asks who changed a record and when, there's often no reliable answer.
- Validation rules. A typo in a service line material field doesn't get flagged. It just becomes bad data.
- Connections to other systems. Lab results, GIS records, and customer data sit in separate files that never talk to each other.
The result: reports that should take minutes require days of manual data entry. When a regulator calls with a question, the answer is rarely at anyone's fingertips.
Regulatory pressure makes the gap worse. The LCRI requires accurate service line inventories on a fixed timeline, and PFAS monitoring is adding sampling requirements many utilities aren't yet equipped for. Missed or late samples already account for roughly 75% of drinking water violations. A workflow with no reminders, no validation, and no shared visibility makes that mistake easy to repeat.
What Does This Cost Utilities in Practice?
Beyond inefficiency, there's a fragility problem. When data lives in a spreadsheet on one person's desktop, that person becomes a single point of failure. Every retirement takes years of institutional knowledge with it, because that knowledge lived in someone's head, not in a system.
That fragility compounds every time a utility adds a new program, faces a new regulation, or loses the one staff member who understood how the old system worked.
How Do You Know You've Outgrown Spreadsheets?
A few signs are consistent across utilities:
- Preparing a compliance report takes days of manual data gathering instead of minutes.
- Multiple people maintain their own versions of "the real" inventory or sampling schedule.
- A regulatory question can't be answered without pulling several people off other work.
- Field data is collected on paper or in disconnected apps and re-entered later, introducing errors.
- One or two staff members are the only ones who fully understand how the current system works.
If two or more of these sound familiar, the issue isn't staff effort. It's that the underlying data infrastructure hasn't kept pace with what regulations and the public now expect.
What's the Alternative to Spreadsheet-Based Compliance?
The utilities pulling ahead aren't necessarily the largest or best-funded. They treat data as infrastructure, as fundamental as the pipes in the ground, and build one source of truth that connects sampling, service line inventories, lab results, and public communications.
This doesn't mean digitizing everything at once. Most utilities start by consolidating the highest-priority data, usually service line inventory and sampling records, into one system. Automating reporting and communication workflows comes next, once that foundation is solid.
Here’s what that shift looks like in practice:
| Utility | Starting Point | Outcome After Centralizing Data |
|---|---|---|
| A Rural Indiana Utility | 661 unknown service lines | Reduced to 26 (96% reduction) |
| Lincoln, NE | 93,000+ service lines to notify | 7,000+ resident notices sent in hours, not days |
| El Paso Water (TX) | 130,000 unknown service lines | Reduced to 13,000, saving an estimated $150,000 via predictive modeling |
Effort wasn't the bottleneck in any of these cases. A spreadsheet can't drive workflows, trigger notifications, or flag anomalies before they become violations. A tool that can do that changes what's possible.
If you want a deeper framework for figuring out where your utility stands and what the next step looks like, our webinar on digital maturity for water utilities walks through four stages, from overwhelmed and spreadsheet-dependent to fully predictive, with real case studies like the ones above.
FAQ
Do spreadsheets work for small water utilities?
They can work temporarily for very small, simple datasets, but even small utilities run into trouble once compliance requirements involve multiple people, recurring deadlines, or field data collection.
What replaces spreadsheets for compliance tracking?
A centralized data management platform that connects service line inventories, sampling schedules, lab results, and public communications, so data updates once and flows everywhere it's needed.
How long does it take to move off spreadsheets?
It varies by utility size and data complexity, but the first phase (consolidating and normalizing existing data) is typically the longest step and shouldn't be rushed, since shortcuts here create problems at every later stage.
What's the biggest risk of staying spreadsheet-based?
Staff turnover becomes an operational risk. When compliance knowledge lives in personal files and a few people's heads instead of a shared system, every departure takes real capability out the door with it.
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