Introducing 120Field: Built for the Truck, Not the Office

Company News

Data Management & Reporting

Lead & Copper Rule

By
120Water

We spend a lot of time talking to the people who use 120Water every day. Program managers. Compliance leads. And more and more, the crews out in the field doing the actual work: verifications, replacements, kit drop-offs, the stuff that has to happen before any of it shows up in a report.

One thing we kept hearing, no matter who we asked: the work and the paperwork are still two different jobs.

A crew finishes a verification. They write it down, or fill out a form on a tablet, or snap a photo of a meter. Then, at some point, someone has to take all of that and get it into the system. Maybe that's the same day. Maybe it's Friday afternoon for the whole week. Either way, there's a gap between what happened in the field and what your compliance record says happened. And in this industry, that gap matters. The EPA's own database still shows roughly 22 million service lines of unknown material nationwide, including an estimated 2.1 million known lead lines still in the ground. Finding, verifying, and replacing those lines faster starts with knowing, in real time, what's already been done.

So we built something for that gap. It's called 120Field, and it's live today.

‍

One tool, not three habits

120Field is a single, mobile-friendly tool for capturing service line verifications, replacements, and sample or pitcher kit drop-offs. No clipboard, no separate notebook for each program, no trying to remember at 4 p.m. what happened at three different addresses. Crews log the work once, right from wherever they are, on whatever device they've got in hand.

That's the part we're most excited for field teams to feel. You shouldn't need three tools and a good memory to do your job well. You should need one tool that works the way your day actually works.

‍

The record catches up to reality

Here's the part we think office staff and compliance leads are going to love: what gets logged in the field flows straight into 120Water's platform. No export. No import. No re-typing a stack of paper forms into a spreadsheet at the end of the week. The compliance record reflects what actually happened, the same day it happened.

If a regulator calls and asks where things stand, the answer in your system is the real answer, not last Tuesday's answer.

‍

Built for how fieldwork actually happens

A lot of utilities have service areas where cell signal is a suggestion, not a guarantee. We know that, so 120Field works fully offline and syncs automatically once you're back in range. Smart routing helps plan the most efficient stop order for the day. And if your hands are full or you're standing somewhere typing isn't practical, voice-to-text has you covered.

None of this is about replacing the judgment of the people who do this work. It's about giving that work somewhere reliable to go, without adding a second job on top of the first one.

‍

A partnership built to move fast

We didn't build the technology behind 120Field alone. We partnered with TeamSolve, a company that's spent years building field operations technology for water and wastewater utilities, to bring this to you faster and get it right. 120Water knows compliance and the relationships that make programs work. TeamSolve knows what it takes to build something that holds up in the field. Put those together, and you get a tool that actually fits how the work gets done, not a piece of software built for the office and handed down to the field.

‍

What this means going forward

120Field is available now if you're running, or planning, a service line verification, replacement, or sampling program. If your crews are still working off paper, this is a way to say yes to something better without asking them to change how they do their jobs.

We also see this as a step toward something bigger: a future where the people doing the work, the people running the program, and the people overseeing it are all looking at the same real-time picture. We'll have more to say about that down the road. For now, we're glad 120Field is in your hands.

Have questions about getting 120Field set up for your team? Reach out to your 120Water account team. We'd love to help you get started.

Reach out to learn more.